Shipping Policy

What are the shipping charges?

Vitaranify Creation offers FREE SHIPPING on all prepaid orders. However, in the case of COD (Cash on Delivery) orders, a Shipping charge of is applicable.

We are currently accepting orders within India only, and we do not accept any international orders.

What is the delivery timeline?

The delivery time ranges from 5 to 10 business days based on different shipping zones. Please note that due to the extreme popularity of our offers, these are only estimates.

Can I change the delivery date for my order?

You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.

Delay in Delivery & Limitation of Liability

While Vitaranify Creation strives to deliver all orders within the estimated delivery timelines, delivery may occasionally be delayed due to factors beyond our control, including but not limited to courier delays, weather conditions, operational issues, non-availability of concerned inventory, government restrictions, strikes, or unforeseen circumstances.

Vitaranify Creation shall not be liable for any indirect, incidental, or consequential damages arising out of such delivery delays. In all cases, our maximum liability shall be strictly limited to the total amount paid by the customer for the affected order, and no claims beyond this amount shall be entertained. Delivery timelines provided are estimates only and do not constitute a guarantee of delivery by a specific date.

Governing Law & Jurisdiction

Any disputes, claims, or legal proceedings arising out of or in connection with shipping, delivery, or delays shall be subject to the exclusive jurisdiction of the courts located in the city where Vitaranify Creation’s registered office is situated.

Change of Shipping Address

You can change your shipping address as long as the item has not been shipped. Since it is up to the courier company to honor this request, it is best to do it as soon as possible before the package is in transit.

• Fees: If an item has already been processed for shipping and you want to change the address, you will be charged an additional.

• Process: To update your shipping address, send an email to our Customer Support Team at support@vitaranifycreation.in mentioning the Order ID of the order for which the shipping address is to be changed, along with the new address. We will send you a link for the payment of ₹80.

• Timeline: As stated, it is up to the courier company to honor this request, and the entire process might take around 7-15 days as the shipment is sent to the mother hub and then dispatched to the new address.

What happens if the customer is not available at the location at the time of delivery?

If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.

Note: The number of attempts made by different courier companies varies. Some make 3 attempts before the order is marked RTO, while others mark it RTO after the 1st attempt.

What is RTO? What are the possible reasons behind RTO?

Your shipment is updated as RTO (Return to Origin) when the courier executive couldn’t deliver your shipment. In this case, they mark the shipment RTO and send it back to the original pickup address.

Reasons for an undelivered shipment:

• Customer not contactable

• Incomplete / Wrong address

• COD amount not ready

• Future delivery requested by the customer

• Self-pickup requested by the customer

• Customer refused delivery

• Door/premises/office closed

What happens in case of delivery not claimed by the customer?

If the product is not delivered due to any reason (marked RTO) and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery. You will also be charged a reverse shipping fee, which is equal to the forward shipping fee in such cases.

Serviceable pin code list and our logistic partners

We ship all products via Shadowfax, Blue Dart, Ekart Logistics, Xpressbees, Delhivery, and India Post. Since our major partners are market leaders when it comes to e-commerce shipping, most pin codes are covered by them, and deliveries to these pin codes are fast.

However, since they operate primarily in cities with greater e-commerce penetration, there are a few pin codes which are not serviceable by them on a prepaid or cash-on-delivery service. In such cases, the orders are shipped via India Post since it covers all pin codes on the prepaid mode. COD shipments cannot be sent via India Post.

What happens when the shipment is lost in-transit?

When a shipment is lost in-transit, you can drop an email at support@vitaranifycreation.in, and we will ship a new order to you once we receive confirmation from our courier partner.

Vitaranify Creation does not have any logistics company of its own and relies on 3rd Party Logistics for shipping; therefore, disputes related to damage, fake delivery, etc., must be raised within 48 hours of the delivery/delivery attempt. Any such cases raised after 48 hours will not be entertained.